Tortuga Brand outdoor furniture frames, tables and synthetic wicker are warranted to be free from defects in workmanship and materials, under normal use and conditions, for 2 years in a residential application and 1 year in a commercial application. (Portside Collection - 1 year residential, 90 days commercial). Tortuga Brand outdoor cushions and pillows are warranted to be free from defects in workmanship and materials, under normal use and conditions for 30 days.
All warranties are made void when furniture is damaged due to acts of nature, abuse or lack of proper care. Defects that develop because the product is exposed to extreme climate conditions are not covered by this warranty. Defects that develop as a result of faulty or improper installation or assembly of the product are also not covered by this warranty.
Commercial applications can change the conditions of the warranties, according to which items are being used and the location or the nature of the commercial premises. Consumables such as chair feet are subject to wear and tear and are not considered part of the frame.
Tortuga will repair or replace at its option the pieces or parts that fail during normal usage, due to structural defects occurring at the manufacturing stage. Products discontinued or unavailable will be replaced by similar available items.
For all warranty claims, please contact the retailer/point of sale with your proof of purchase receipt. Transaction or service reports between the point of sale and Tortuga need to be verified for the warranty procedures to commence.
Freight or transport of goods and labor for replacement or repair are the responsibility of the consumer and are not covered under warranty.
TortugaOutdoor.com is committed to providing fast and efficient service. We value our customers and welcome any questions you may have.