About Tortuga Products
TORTUGA OUTDOOR are suppliers of the finest, most innovative styles of indoor/outdoor furniture available. The rust-proof, lightweight, reinforced aluminum frames provide excellent stability and versatility for dining or lounge requirements, suitable for indoor OR outdoor use. Our resin synthetic wicker is hand-woven and provides comfortable support with a stylish look. Unlike natural rattan or wood, it will not splinter, rot or decay, * with exception of the steel-framed pieces, i.e. Portside Collection. It's rugged powder-coated steel frames are ideal for indoor and outdoor use, however, not recommended for use in salt spray environments.
SYNTHETIC WICKER Our synthetic wicker patio furniture is constructed of exceptionally rugged resin wicker that is woven over a powder-coated aluminum frame. These sets are weather friendly, require minimal maintenance, and are ideal for any open or closed patio. Tortuga’s stain-resistant synthetic wicker is regularly subjected to “accelerated weather testing”. The superior wicker quality includes UV stabilizers to enhance the longevity and color fastness.
TABLES AND GLASS Simply clean with a standard glass cleaner. Hot water should NOT be used on the table glass. All table glass is TEMPERED so it can be many times stronger than ordinary glass. Also, for safety reasons, if the tempered glass is cracked, it should safely shatter into small pieces. Acts of nature, dropping items onto the table, or improper usage voids the warranty. Consult your home and contents INSURANCE POLICY, to make sure that outdoor furniture can be covered under the home’s contents. DO NOT reposition the table by dragging it! A table larger than 36 inches in width or length should have TWO people move it.
GRANITE Cleaning granite is easy. This polished stone surface should be cleaned with luke-warm water, mild detergent and a sponge…or you may use a nylon brush if needed.
RUGS Our rugs are machine woven in Egypt. Made of 100% polypropylene. Available in many sizes. Perfect for indoors or out! To clean, spray with a hose and allow it to air dry. Use a mild soap and water solution if necessary. Please notify the retailer or dealer if you discover any manufactured defects immediately after purchasing. These products cannot be warrantied due to foot traffic.
TRAVERTINE MOSAIC TABLES Each tile will slightly vary in color, markings, veins and texture. This is a natural characteristic for this surface. All stainable liquids will need to be cleaned off of the surface immediately, to prevent permanent staining. Periodic maintenance of the initial factory sealer with a penetrating exterior masonry sealer is also recommended. Follow application instructions. Avoid using solvents or abrasives on the table.
CUSHION CARE Increase the lifespan of your cushion by storing in a dry place when not in use. Brush off dirt regularly when the fabric is dry. Sponge lightly with natural soap and lukewarm water.
DO NOT DRY-CLEAN, MACHINE WASH, TUMBLE-SPIN DRY, BLEACH OR USE ANY SOLVENT TYPE CLEANERS.
Tortuga Brand outdoor furniture frames, tables and synthetic wicker are warranted to be free from defects in workmanship and materials, under normal use and conditions, for 2 years in a residential application and 1 year in a commercial application. (Portside Collection - 1 year residential, 90 days commercial). Tortuga Brand outdoor cushions and pillows are warranted to be free from defects in workmanship and materials, under normal use and conditions for 30 days.
All warranties are made void when furniture is damaged due to acts of nature, abuse or lack of proper care. Defects that develop because the product is exposed to extreme climate conditions are not covered by this warranty. Defects that develop as a result of faulty or improper installation or assembly of the product are also not covered by this warranty.
Commercial applications can change the conditions of the warranties, according to which items are being used and the location or the nature of the commercial premises. Consumables, such as chair feet, are subject to wear and tear and are not considered part of the frame.
Tortuga will repair or replace at its option the pieces or parts that fail during normal usage, due to structural defects occurring at the manufacturing stage. Products discontinued or unavailable will be replaced by similar available items.
For all warranty claims, please contact the retailer/ point of sale with your proof of purchase receipt. Transaction or service reports between the point of sale and Tortuga need to be verified to for the warranty procedures to commence.
Freight or transport of goods and labor for replacement or repair are the responsibility of the consumer and are not covered under warranty.